Our courier DPD is temporarily suspending the need for deliveries to be signed for and will instead take a photograph as proof of delivery. Note there will still need to be someone in to receive the delivery.
When you receive your delivery window (1 hour time slot) from DPD you will be able to specify a safe place or neighbour to deliver to direct with them, we cannot do this on your behalf. DPD have now advised that if you are not in for delivery on first attempt then your parcel will be delivered the same day direct to your local DPD Pickup Shop for you to collect.
DPD state they will no longer be doing second delivery attempts and we cannot arrange for second attempts to be made.
Now that the UK is not a member of the EU you will be liable for any local taxes charged in your country. The Ergo Lightweight has a Customs HS Code 87131000 accessories are Customs HS Code 87142000 both of which should be 0%. Some countries, make a small fixed charge for Importing which is not related to what the goods are, e.g. Italy €9.
We will not charge you VAT because we are exporting the goods but your Customs will charge you Standard Rate VAT, the rate varies cross different countries. We understand that in the Republic of Ireland individuals can reclaim VAT on goods purchased due to a childs special needs, see Republic of Ireland Revenue Services
It may be that this is also true in other countries, we recommend you contact your Revenue services to find out.
Once we have dispatched your order our Courier will do the Customs Clearance administration and collect on behalf of your government any taxes/VAT due. They will contact you to obtain payment of any amounts plus an admin fee before delivery. In most EU countries the admin fee is €5 or €6,50 but in Italy and Austria €18 (Spain is a sliding scale).
It may seem a lot of extra work for what was once easy but sadly it is something we will all need to get used to.
We are a specialist online VAT Free supplier of the Ergo Lightweight Pushchair and Ergo Lightweight Wheelchair and accessories for customers who are Eligible for VAT Relief (due to a child's medical condition).
Our aim is to make it easy for you to obtain information and advice on the Ergo Lightweight products, to understand what they can contribute to your family life and, if appropriate buy them at at competitive prices and with prompt delivery.
Our telephone number is at the top of each page so you can have confidence we are contactable before and after you have bought something. We are eager to ensure you get the right product for your child so please call us if you have any questions. We have 15 years experience of supplying pushchairs for children with special needs.
We are an online website for your convenience but we do like to talk to our customers, and if you order online we will contact you before we dispatch your order
If the idea of buying things without paying VAT is new to you then a good place to start is reading our information about VAT Relief.
If you are not Eligible for VAT Relief you can still use our website to buy online, VAT at 20% will be added in the checkout.
You can order online for delivery to most places in Europe, simply select the country in the checkout. Except for small items sent by Royal Mail we only use reputable couriers with full tracking capabilities, they cost us a bit more but service is important.
The prices advertised on our web pages include delivery throughout the UK (except Islands) including Northern Ireland.
For other EU countries there are additional delivery charges which will be added in the checkout, see also Exports if you add the products you would like to buy to your Shopping Basket and select your country then delivery costs will be calculated automatically.
How to use this website
The Information pages have detailed information on the Ergo Lightweight pushchairs or other information which we hope will inform your decision to buy from us. It includes detailed information about VAT Relief.
The product pages are where you can find out about the products, availability and prices. Here you have the opportunity to buy something by pressing the Add to Shopping Basket button.
Top right of the page is a brief summary of what you have added to your shopping basket, click Basket or Checkout to continue, you can change anything you like.
In the checkout you will be asked to confirm that you are Eligible for VAT Relief.